Wednesday, June 14, 2006

French Technical Support

People often complain about the poor quality of support they recieve (or more exactly the language barrier) from tech support in India. Language barriers certainly make for a less productive telephone call to support, but why do we focus on those from India? I've found French technical support to be least compatible with my communication method. They tend to make little French noises that are quite distracting when you're trying to explain your problem. I suspect this is done customarily in French to signal to the speaker "yes, I am listening to you" - but to me, a native English speaker, I view this continual interruption as disruptive and rude. To be a little more frank, the accent gives me this feeling of "well, I may be listening to you - but I couldn't care any less about what you have to say".